You open the shop yourself most days, so you've never written down how. You count the float without thinking. You know the freezer hums a certain way when it's working. You know which socket not to use.

Then you travel for a burial, your sales girl opens for three days, and you come back to a freezer of spoiled chicken and a drawer that's ₦6,000 short with no one able to say which day it happened.

Nothing she did was careless. The routine was in your head, and she can't follow a list she's never seen. An opening and closing checklist is that routine, written down once.

The checklists online are mostly written for shops abroad, with alarm codes and card machines and nothing about a generator. The two below are written for a shop that takes cash, transfers and POS, and loses power most days. Copy them, then cross out what doesn't apply and add what's missing.

The opening checklist

Do these in order. The first three happen before a single customer is served.

  1. Look before you unlock. Check the padlocks, the door and the windows. If anything looks forced, don't go in. Call the owner.
  2. Put the power on. NEPA if there's light, the generator if not. Check the fuel level and write it down.
  3. Check the fridge and freezer. Are they cold? If the freezer went off in the night, find out now, while the goods can still be saved or moved.
  4. Count the float. Count the cash left in the drawer for change, and write the amount at the top of today's page in the sales book. If it doesn't match what last night's page says was left, stop and say so before you sell anything.
  5. Switch on the POS terminal. Check it has charge, network and paper.
  6. Check the phone that receives alerts. It should be charged and have data. A transfer you can't confirm is a sale you can't safely release.
  7. Read the note from yesterday. Whoever closed should have left one: goods kept aside, customers expected, anything that broke.
  8. Walk the shelves. Fill the gaps from the store room, turn labels to face out, and put back the price tags that fell.
  9. Sweep the front and put out the sign.
  10. Start today's page. Date, your name, the float. Then open.

For a shop with one or two staff, that's about fifteen minutes. If you open at 8am, the person opening needs to arrive at 7:45, and the duty roster should say so.

The closing checklist

Closing matters more than opening, because it's when the day's money is counted. Don't let it be rushed because people want to catch a bus.

  1. Serve the last customer, then lock the door. Count with the door shut.
  2. Add up the day's sales in the sales book, by cash, transfer and POS.
  3. Count the cash. Take away the float. What's left should equal the cash sales, less anything paid out of the drawer during the day.
  4. Check the transfers. Open the bank app, not the SMS inbox, and tick each transfer in the book against a credit that has really landed. If one is missing, write the customer's name and what they took beside it.
  5. Print the POS end-of-day summary and compare it with the POS sales. Clip the slip to the page.
  6. Write down credit sales in the debtors' book, with names.
  7. Decide the float for tomorrow and write it at the bottom of the page. The rest of the cash goes where the owner has said it goes: the bank, the POS agent, or the owner's hand. Never left in the drawer.
  8. Check the fridge and freezer are shut and running, or packed with ice if there will be no power overnight.
  9. Switch off what should be off, such as the generator, the air conditioner, the iron in the back and sockets you don't need. Leave on what must stay on.
  10. Put the POS terminal and the alert phone on charge.
  11. Write the note for tomorrow. What's unfinished, what's kept aside for whom, what ran out.
  12. Lock the store room, the back door, the front door. Pull each padlock to be sure. Hand over the keys the way the owner has said.
  13. Sign the page. Whoever closed writes their name, the cash they counted and the time.

Steps 2 to 6 are the daily close. They're set out with a worked example in the daily sales record book format. Step 4 is the one people skip, and it's the one that catches a fake transfer alert on the same day, not at month end.

Make it yours

These are starting lists. Your shop has things mine doesn't.

For example, a pharmacy adds a check that the controlled-drugs cupboard is locked and the fridge temperature is written down. A phone shop adds counting the display phones against yesterday's number, morning and night. A boutique adds the fitting room and the mannequins in the window. A frozen foods shop moves the freezer to the very top of both lists.

Keep each list to what one person can do in fifteen to twenty minutes. If yours runs to thirty items, some of them are weekly jobs, not daily ones. Move those to a separate list for Mondays.

Write items a person can check. "Check POS" can be ticked by someone who glanced at it. "POS has charge, network and paper" can't.

Getting it done, not just ticked

A checklist that gets ticked from memory at 8:05am is decoration. A few habits make it real.

Put it where the work is. Laminate the two lists and tie them beside the till, with a marker on a string. Opening on one side, closing on the other.

Ask for numbers, not ticks. The float, the fuel level, the cash counted and the POS total are all figures. A figure has to be looked at to be written down. A tick doesn't.

Have the closer and the opener be different people where you can. If Tunde locks up and writes "float ₦10,000", and Blessing opens and counts ₦10,000, you have two people agreeing on a number every single day. If they don't agree, you know by 8am, and you know it's one night's problem.

Read the page yourself. Once a day when you can, once a week at the least. The first time staff see that you noticed a missing fuel reading, the list becomes real.

Add to it when something goes wrong. Every item on a good closing list is there because of a bad morning. When the freezer spoils or the back door is found open, don't shout. Add a line.

What the checklist is not

It's not a list of someone's duties. It covers the first and last fifteen minutes of the day. What a sales assistant does in between belongs in a written list of duties.

It's not a stock count. Walking the shelves in the morning finds gaps to fill. It doesn't tell you whether goods are missing. For that you need a count.

And it doesn't replace the note between shifts. The list is the same every day. The note is what was different about today, and it's covered in the handing over note format.

A laminated card is enough for one shop. With several staff on different shifts, it gets harder to see who really did which list. We're building shift checklists into Tabs, our shop software, so each shift gets its own copy to tick. It hasn't launched yet, and the card beside the till works today.