Question 1

What is Tabs?

Accepted Answer

Tabs is software for running shops, with one branch or many. It keeps one record of every sale, payment and change your team makes, in every store, so you always know what happened and who did it. It covers your products and stock, orders, customers, suppliers, stores and staff, and runs in your web browser and as an app for Mac and Windows.

Question 2

Which countries and currencies does Tabs work in?

Accepted Answer

Tabs runs in a web browser, so you can use it wherever you are. When you sign up you choose your country, and each store sells in its own currency, from more than 150. A transfer between stores in different currencies converts at an exchange rate, and your reports keep each currency apart. Two things are in naira today: the plans, paid through Paystack, and the payment connections, Paystack and Moniepoint. Anywhere else, you record cash, card and transfer payments on the order yourself. Tabs is in English. To pay for a plan in another currency, email hello@usetabs.app.

Question 3

Can I track what I buy from my suppliers?

Accepted Answer

Yes. Purchases is where you record what you order from a supplier and follow it until it is in your shop. You say how it gets to you: shipped (with a tracking number), a delivery company you book, someone collecting it, or already here. You record what you pay the supplier, receive it when it arrives, and raise a dispute if something is missing, damaged, the wrong item or otherwise wrong. When it is right, Add to inventory puts it into stock. What each person can do depends on their role, with separate permissions to see, create, change, receive, cancel and book deliveries for purchases.

Question 4

Does booking a delivery for a purchase cost TABS credits?

Accepted Answer

Yes, when you book a delivery company. It is the same booking as for an order or a transfer: Tabs shows each company's price in TABS credits. If the business has too few credits, Tabs says so before you book, and the owner can buy more. Booking needs the permission to book deliveries for purchases. The other three ways, shipped, someone collecting and already here, do not book anything through Tabs.

Question 5

What size of shop is Tabs for?

Accepted Answer

Any size. A shop with one counter and two staff can start with one store and a handful of products. A business with several branches adds each branch as a store, with its own stock and sales, and sees all of them from one login. Tabs is built for provision stores, supermarkets, boutiques, phone and gadget shops, cosmetics shops, pharmacies and similar businesses. The plans differ in how many people, products and stores they allow. Pro takes up to 100 people and 20 stores. If you need more, talk to us and we'll set up a plan that fits.

Question 6

Why use Tabs instead of a notebook or Excel?

Accepted Answer

A notebook or a spreadsheet only knows what someone remembered to write down. In Tabs, recording a sale takes the items off your stock by itself, every change carries the name of the person who made it, and you can check your figures from anywhere. You also get low stock warnings and a profit figure without doing the sums.

Question 7

Is Tabs only for inventory management?

Accepted Answer

No. Stock is the centre of it, but Tabs also covers sales and receipts, customers and what they owe, suppliers, several stores, staff logins with roles and permissions, team chat, and a dashboard showing sales, profit and stock value.

Question 8

Is Tabs available now?

Accepted Answer

Yes. Tabs runs in your web browser at platform.usetabs.app. Start a free trial there: every plan has one, and you do not need a card to begin. There are apps for Mac and Windows too, at usetabs.app/download.

Question 9

How do I get started?

Accepted Answer

Sign up at platform.usetabs.app/signup. Tabs then asks four things, in about two minutes: your business name, your first store and the currency it sells in, a logo and colour if you want them, and a plan, which starts on the free trial. Then add your products: one by one, from a spreadsheet you already keep, or by pasting rows straight in. Invite your staff, each into the store they work in. The getting started guide at usetabs.app/docs/getting-started walks through it step by step.

Question 10

Can I use Tabs on my phone?

Accepted Answer

Tabs runs in a web browser, so it opens on a phone, a tablet or a computer, and you can install it from the browser to your home screen. On a computer you can also download the app for Mac or Windows. There is no separate mobile app in the app stores yet. You can take an order on a phone too: a new order is four short steps.

Question 11

What happens after I make my business in Tabs?

Accepted Answer

Tabs opens a setup with five steps: your store, payments, members, suppliers and products. Each has its own form and each can be skipped. Anything you skip waits in a Finish setting up card on Home, so you can come back to it. The getting started guide at usetabs.app/docs/getting-started walks through it.

Question 12

Is there a Tabs app for my computer?

Accepted Answer

Yes. Tabs for Mac and Windows is at usetabs.app/download. It is the same Tabs you use in the browser, with the same account, and it updates itself.

Question 13

How do I put Tabs on my phone's home screen?

Accepted Answer

Install it from your browser. On Android or on a computer, open Tabs at platform.usetabs.app in Chrome or Edge, press your picture at the top right and choose Install Tabs. On an iPhone or iPad, open Tabs in Safari, tap Share, then Add to Home Screen. It opens in its own window with its own icon, keeps itself up to date, and uses the same account. The Install from your browser page in the docs has the steps for each device.

Question 14

Does Tabs need an internet connection?

Accepted Answer

Yes. Your records are kept online so that you and your staff see the same figures from any device, and that needs a connection. Mobile data is enough.

Question 15

Is Tabs a POS machine or a payment app?

Accepted Answer

No. Tabs is not a POS terminal and not a payments business. Customers can pay you the way they already do, by cash, transfer or POS, and you record the payment against the sale. If you connect Paystack in Tabs, with the bank account you want to be paid into, customers can also pay an order by card or bank transfer through Paystack. If you connect your Moniepoint account and terminals, Tabs can send what an order owes to your own Moniepoint POS, and the customer pays on it. That money settles to your own account, and Tabs takes no cut. Either way, Tabs knows what has been paid and who still owes you.

Question 16

How does Tabs keep track of my stock?

Accepted Answer

You enter what you have once. After that, every sale takes stock off, and every return, transfer, swap or restock is recorded with the date, the reason and who did it. You can open any item's stock history and see exactly why its number is what it is.

Question 17

Can Tabs show me what is not selling?

Accepted Answer

Yes. The dashboard has a Not selling card: up to five things that are on your shelf and have not sold in 30 days, with the most money tied up first. Stock added in the last 30 days is left out, because it has not had a chance to sell. Press And N more on the card to see every such item, and Inventory has a Not selling filter too.

Question 18

Will Tabs tell me when goods are running low?

Accepted Answer

Yes. Set a low-stock alert on an item and Tabs marks it as low stock at or below that number. It shows on your dashboard's Running low card and as a Running low sticker on the item in Products, and the bell at the top of Tabs tells you the moment the item crosses its level. An item with no low-stock alert is flagged at 5 or fewer, so set your own on everything you can't afford to run out of. Inventory lists every item that is out or running low in one place, the worst first.

Question 19

Is there one list of what I need to restock?

Accepted Answer

Yes. Inventory, under Catalog, lists what is out of stock and what is running low, the worst first, for one store or all of them, and you can search it by name, SKU or barcode. Each row says how long the item lasts at the rate it sold over the last 30 days. Anyone who can edit products can put the quantity or the low-stock alert right on the row, and the row stays where it is with Undo, or adjust the stock with a reason. Recently adjusted shows the changes made by hand in the last seven days, and the list exports as a CSV to take to your supplier. The steps are at usetabs.app/docs/inventory.

Question 20

Can I track sizes and colours separately?

Accepted Answer

Yes. A product can have options such as size and colour, and each combination gets its own price, stock and SKU. You will know you have four Red Medium left and no Blue Large, not just 40 shirts.

Question 21

Can I bring back a size or colour I stopped selling?

Accepted Answer

Yes. A size or colour you stopped selling is kept as discontinued, with its history. Press Bring back on its row and it returns with the stock, prices and history it had. Tabs refuses only if the product's options have changed since, or another variant has taken its place.

Question 22

I saved a variant with the wrong colour or size. Can I fix it?

Accepted Answer

Yes. Open the variant and choose Edit variant. It shows one picker for each option, so a phone saved as Red and 128GB can become Black and 256GB. You can pick a value the option does not have yet, and it is added. The variant keeps its barcode, stock, prices and history, and its Activity shows the options before and after. If another variant already has those values, Tabs tells you and asks you to give this one its own barcode.

Question 23

Can I import my products from Excel?

Accepted Answer

Yes, from Excel or from any sheet you already keep: an Excel file, a CSV, a tab-separated or text file, or a Google Sheet by its link, shared with anyone who has the link. If it isn't in Tabs' template, Tabs matches the columns it's sure of and asks you only about the rest, with a preview as you go. It can suggest a match from what's in a column, and split a column that holds Red / XL into colour and size. When it's sure of every column, it goes straight to the check. Tabs remembers your choices for next time. Prices can be written with the ₦ sign. A column that fits no field can become a custom field of its own. A row with no price comes in as a draft marked Needs a price, so nothing is lost. No file? Paste rows from a spreadsheet, or type products in. Tabs checks every row first and shows you what is wrong before anything is saved, and you can fix a row there and then. Sizes and colours come in as a row for each variant, and pictures can come in from links. A supplier you don't have yet is added, if your role can add suppliers, and Tabs asks first when its name is close to one you have. Wholesale price and Lowest price have columns of their own. With no spreadsheet at all, Tabs can read a photo of a price list or an invoice, or take barcodes scanned one after another, and put the products in the same check. Large files are imported in the background while you keep working. If a file would take you past the number of products your plan allows, Tabs says so and imports none of it, so you never end up with half a list.

Question 24

Can I export my products?

Accepted Answer

Yes. Export downloads a store's products as an Excel file in the same columns the import reads, one row per variant, with your custom fields included. Cost is filled in only for people whose role can see it. You can edit the file and import it into another store or business. Each product's sales can also be downloaded as a CSV from its Sales tab.

Question 25

Will Tabs stop me adding the same product twice?

Accepted Answer

It asks before you do. When you type a name that looks like a product you already have in that store, even with a typo, Tabs shows the existing one and asks if it is the same. The same check runs for customers, suppliers and couriers, where a matching phone number or email counts too. It never blocks you: if it really is different, you carry on.

Question 26

Does Tabs work with barcodes?

Accepted Answer

Yes. You can add a product by scanning its barcode, and add items to a sale by scanning them, using a barcode scanner or your device's camera. If a barcode is already on one of your products, Tabs shows you that product instead of adding it twice, and offers to add the new quantity to the stock you already have, for someone whose role can change stock. An item with no barcode gets one Tabs makes, so everything can be scanned, and an item can carry up to three more barcodes.

Question 27

Can I add phones by their IMEI?

Accepted Answer

Yes. Scan or type a phone's IMEI and Tabs checks it against the store you pick. If the phone is already in stock, it says so and adds nothing. If you sell that model already, it offers to add the phone as a new version of it. If another of your stores sells the model, it can copy the product across. A dual-SIM phone's second IMEI goes in as a second barcode.

Question 28

Can I filter products by expiry date or my own fields?

Accepted Answer

Yes. On Products and Inventory, the Fields filter works on your own custom fields: values in use, contains, from and to, yes or no, and date ranges such as the next 90 days. Inventory's export keeps the filter you have set.

Question 29

Does a photo scan read the expiry date and batch number?

Accepted Answer

Yes. A photo scan reads Expiry date, Manufacture date, Batch number, NAFDAC number and Country of origin into your custom fields. Photo quick add asks for the barcode up front.

Question 30

Can I record expiry dates and batch numbers?

Accepted Answer

Yes. Tabs lets you add your own fields to products, such as expiry date, batch number or weight, and fill them in for each product. When you import a spreadsheet, a column of your own can become a custom field, and custom fields go out with your products when you export them. A phone's IMEI doesn't need a field of its own: Tabs reads it as the phone's barcode.

Question 31

Can I manage more than one shop?

Accepted Answer

Yes. Add each shop or warehouse as a store. Starter has one store, Growth up to 4 and Pro up to 20. Stock is kept separately for each one, sales are made from a named store, and the dashboard can show one store or all of them together. Each store can also have its own currency. Every member of staff belongs to one of your stores, which you choose when you invite them, and works in that store: its products, orders, transfers and shifts. The owner sees every store, and a role can be given permission to work in every store.

Question 32

How do I move stock from one shop to another?

Accepted Answer

Create a transfer, and say who's taking it if a courier or one of your team is carrying it. The stock leaves the first store when it is marked as shipped and enters the second store when someone there counts it in. It doesn't have to arrive all at once: receive what came, keep the transfer open, and receive the rest when it arrives. If 10 cartons were sent and only 8 are coming, choose Stop waiting for the rest, and the transfer shows the shortfall.

Question 33

How do I record a sale?

Accepted Answer

Open a new order, tap the products the customer is buying, or search or scan them, and create it. With more than one store, Tabs first asks which store you're selling from. The items come off that store's stock straight away. At the till you say how it was paid: cash, transfer or POS, or later. The till marks a sale completed only once it is paid, and does so by itself when it is paid and handed over there and then. A sale that is not paid yet stays open until it is paid. If the store takes Paystack, Tabs can make a payment link or QR code the customer pays on their own phone, and if it has a Moniepoint terminal, Tabs can send the total to it.

Question 34

Can my staff give a customer a discount?

Accepted Answer

Yes, at the till. Anyone who can make sales can take money off one line or off the whole order, as a percentage or an amount, while making the order. It comes off before VAT and delivery, and the receipt shows it, so you can see what was given. Swap deals take discounts the same way. Changing a discount on an order that is already placed, in Edit items, needs the Give discounts permission, which the built-in Staff role has. Every order records who placed it, so a discount always has a name on it.

Question 35

Will Tabs stop staff discounting below my lowest price?

Accepted Answer

It warns, and never blocks. Give an item a lowest price, the least you'll take if a customer haggles. If a discount takes a line under it, at the till or in an order's Edit items, the line says how far under, such as "₦500 under its lowest price of ₦2,000 each", and a note above the button says how far under, such as "1 item is ₦500 under its lowest price." It compares with the lowest price, not the cost. The sale still goes through, and the order records who placed it.

Question 36

Can I change the items on an order after I make it?

Accepted Answer

Yes, with Edit items, if your role can edit orders. You can add products, change quantities or take lines off, until a batch has been shipped or delivered, something has been handed over by hand, or something has come back. A completed or cancelled order can't be edited. Stock moves by the difference, and the total and payment status update, so an order that was paid in full can end up overpaid. Batches that haven't gone out follow the change, and Tabs refuses to take items out of a batch a delivery company is booked for. Changing discounts needs the Give discounts permission.

Question 37

Does an order complete by itself?

Accepted Answer

Yes. Once an order has been delivered (or handed over) and paid, with nothing still packed or on its way, Tabs completes it, and the activity record says so. If a payment is voided and the order is owed again, it reopens. Only what has actually gone, sent or handed over, counts as fulfilled. Once everything has gone, its delivery can't be changed.

Question 38

Can I record credit sales and part payments?

Accepted Answer

Yes. Record each payment as it comes in. Until the full amount is paid the order shows as part paid with the balance due, so you can always see who owes you and how much.

Question 39

Which payment methods can I record?

Accepted Answer

Cash, bank transfer, POS and other. You can add a reference to each payment, such as the transfer reference, which makes it easy to match against your bank statement later. If you connect Paystack, payments made through it are recorded on the order by themselves, marked Paystack. If you connect Moniepoint, a payment Tabs sends to your terminal is recorded by itself too, marked Moniepoint.

Question 40

Can I print receipts?

Accepted Answer

Yes. Receipts carry your business name, logo and brand colour. They are laid out for an 80mm thermal receipt printer and also print on ordinary paper. You can also send it from the order, as a PDF, by email or on WhatsApp. An order has a receipt once a payment is recorded on it, in part or in full.

Question 41

Can I email a receipt to a customer?

Accepted Answer

Yes. Press Send receipt on an order and Tabs emails the customer the receipt as a PDF, the same one you would print, with your logo and brand colour. It fills in the email you have on file for the customer, and you can type a different one or enter one for a walk-in. The owner and the built-in Staff role can send receipts. A role you made yourself needs that permission ticked. The same window sends it on WhatsApp instead, which anyone who can see the order can do. On a phone, the order has a WhatsApp button that opens it there.

Question 42

Can I charge extra fees like installation or packaging?

Accepted Answer

Yes. The till, a swap deal and a new reseller order have an Extra fees section for anything charged on top, such as installation, setup, packaging or a call-out. Press Add fee, then give each fee a name and an amount. Fees are added to the total after tax, like delivery. To change them later, press Edit fees on the order. Tabs shows the new total and what is left to collect, and refuses a change that would bring the total under what the customer has already paid. Editing fees needs the permission to edit orders.

Question 43

Can I send a customer an invoice?

Accepted Answer

Yes. Every order that is not a draft has an Invoice button. Print it, send it by email, send it on WhatsApp as a PDF, or download it. The invoice is an A4 page with your logo and brand colour, the items, the total, what has been paid and the balance due, and a note that starts as Thank you for your business. It has no due date. A receipt says money was taken and an invoice asks for it, so you can send one before the customer pays. Sending an invoice needs the same permission as sending a receipt.

Question 44

What happens when a customer returns goods?

Accepted Answer

Record a return on the order, choosing the items and the reason. The goods go back into your stock, and if the customer has paid more than they now owe, the order shows the amount to refund. Every return is also listed under Orders, on the Returns page, with the order it came from.

Question 45

Can I keep a record of my dispatch riders?

Accepted Answer

Yes. Save each rider or delivery company as a courier, with a phone number. When items go out you pick who is taking them and enter what the delivery cost you. Each courier has a page showing every delivery they have carried, how many they are carrying now and what you have paid them. Tabs does not pay or message your own courier for you. A delivery you book with Dreacot through Tabs is paid in TABS credits and follows itself.

Question 46

Can I handle delivery orders?

Accepted Answer

Yes. Choose delivery when you create the order and enter who is receiving it, their phone number, the address and the delivery fee. You can say who is taking it: a saved courier, one of your team or a name typed in for the day, or book Dreacot to take it from Tabs. You can send an order in parts, and mark each part as shipped and delivered. Every delivery you book with a delivery company is also listed on the Deliveries page.

Question 47

Where can I see all the deliveries I have booked?

Accepted Answer

On the Deliveries page, under Moving stock. It lists every delivery booked with a delivery company, for orders, transfers and reseller orders, with a count of what is on the road, what needs attention, what has been delivered and what was cancelled. Pick a company to see only its deliveries. Open one to see its journey, the rider and the tracking link. Needs attention means a delivery has failed or has stopped moving. Cancel a delivery before the rider collects it and the credits come back. If something else is wrong, Contact support sends it to the Tabs team. Booking a delivery needs a role that can book deliveries.

Question 48

Can Tabs book a delivery company for me?

Accepted Answer

Yes, Dreacot. The owner switches it on in Integrations. Then pick Dreacot as who's taking a delivery order's items, or press Book a delivery on the order or on a transfer. Tabs shows a price for each kind of rider, in TABS credits, and picks the cheapest. Once it's booked, the batch shows the rider's name and number, a tracking number and a link to send your customer, and its status moves by itself until it's delivered. A delivery takes one credit for each ₦18 of its price, and the owner buys the credits. The company's price becomes the order's delivery fee. Before the rider collects it, you can cancel it from the Deliveries page and the credits come back. After that, or if something goes wrong, contact Tabs support from the same page. Booking needs a role that can book deliveries. Chowdeck and GIG are coming soon.

Question 49

Can I keep a record of my customers?

Accepted Answer

Yes. Save a customer once and every order they make is linked to them, so you can see what they have bought and what is still unpaid. You can sort customers into groups such as regulars or wholesale buyers. Quick sales can stay as walk-ins.

Question 50

Can I see the orders from a particular day?

Accepted Answer

Yes. The Ordered filter on the Orders page narrows the list to today, the last 3, 7 or 30 days, or any run of days you pick on a calendar. It works together with the other filters, so you can ask for the unpaid orders from last week. The filter stays in the page's address, so you can bookmark it.

Question 51

Does Tabs connect to Jiji, Jumia, Konga or Shopify?

Accepted Answer

Not yet: those connections are coming soon, and so is Facebook Marketplace. usetabs.app/integrations lists them. Until then, Tabs keeps the stock and sales of your own shops, and of the resellers you give stock to.

Question 52

Can I track goods I give to resellers on credit?

Accepted Answer

Yes. Save each reseller with their terms: whether they can pay later and whether they can return what they don't sell. Give them stock on a reseller order at the price you agree, and record their payments and returns as they come. Tabs shows what each one holds and owes, and which balances are overdue, and you can ask for stock back. The stock they hold can't be sold to anyone else until it comes back. Starter allows 10 resellers, Growth 100, and Pro sets no limit.

Question 53

Can I take card payments or use my Moniepoint POS through Tabs?

Accepted Answer

Yes, both. Connect Paystack and customers can pay an order by card or bank transfer from their own phone, through a link or QR code, with the money settling to your bank account. Connect Moniepoint with your own Moniepoint API client and your terminals, and Tabs sends what an order owes to the terminal: the customer pays there by card or transfer, and the order marks itself paid. OPay and PalmPay are coming soon. usetabs.app/integrations lists what can be connected and what is coming.

Question 54

Can I take a customer's old item as part payment?

Accepted Answer

Yes. A swap deal records what the customer is taking, the item they are handing over, what it is worth to you and the balance left to pay, all on one order. When the deal is confirmed, the old item goes onto your shelf as a product of its own, with its cost, the price you will resell it at and its photos. If you don't know the price yet, leave it out: the product waits as a draft until you price it. The credit is kept apart from money received, so your cash figures stay true. If the deal falls through, the owner can reverse both sides together.

Question 55

Can my customers pay by card or transfer through Tabs?

Accepted Answer

Yes, once you connect Paystack in Tabs. Paystack is one way to pay, Paystack link or QR. At the till, choose it and press Create and make a Paystack link; on an order already made, press Record payment and choose Make a Paystack link. For a walk-in, or a customer with no email on file, Tabs asks for the payer's email first. Then it shows a code the customer scans with their phone, with a link to copy and send. The customer pays on their own phone. A sale paid this way stays pending at the till until they have paid. The money goes to your own bank account, in naira, and Tabs takes no cut. The order marks itself paid when Paystack confirms the payment.

Question 56

How do I connect Paystack?

Accepted Answer

Open Integrations and choose Paystack. Pick your bank and enter its 10-digit account number, and Tabs shows the account name so you can check it is yours. Then choose which of your stores take Paystack payments, and connect. The owner can do this, or anyone whose role allows managing integrations and working in every store. You can change the account or the stores later.

Question 57

Who pays Paystack's fee when a customer pays through Tabs?

Accepted Answer

The customer does. Paystack adds its fee on top at checkout, so the whole amount of the order is paid into your bank account. There is no setting to choose, and Tabs adds nothing of its own.

Question 58

How do I connect my Moniepoint POS to Tabs?

Accepted Answer

First, in your Moniepoint business account, turn on ERP Integration under POS Terminal Configuration and set it to Custom, then create an API client under POS APPS Developer. In Tabs, open Integrations, press Connect on Moniepoint, and paste the client ID and secret. Add each terminal by its serial number, and set it to a store or to any store: the stores that take Moniepoint follow from the terminals, and a terminal set to any store covers stores you add later too. Adding Moniepoint's webhook is optional and makes payments land the moment they're made. The owner can do this, or anyone whose role can connect payments and works in every store. The steps are at usetabs.app/docs/moniepoint.

Question 59

What if a customer pays on my Moniepoint terminal for an order that's already paid?

Accepted Answer

Nothing is added to the order, and the owner is told in the bell to give the money back, with the amount and the order. Moniepoint has no refund that Tabs can make, so the shop returns it the usual way, and Tabs reminds the owner once a day until it is marked as given back. The same happens if the order was cancelled before the customer paid. A request nobody pays within a day fails by itself, and to stop one sooner, cancel it on the terminal.

Question 60

Can I record money coming in and going out that is not a sale?

Accepted Answer

Yes, with Transactions. Record rent, wages, a loan repayment or any other money in or out, with a description, an amount and a date, in the currency you choose. Make one repeat every few days, weeks, months or years and Tabs records it for you. Tabs adds up money in, money out and what is left for any period, for each currency, and Home shows your Expenses beside profit. When you change or remove a repeating transaction, you choose whether it is just this one, this and the ones after, or all of them. Pick the account the money went into or came out of; see Accounts for where your money sits. Transactions are the owner's by default; give a role the permission to let others record them.

Question 61

Can Tabs show me where my shop's money is?

Accepted Answer

Yes, with Accounts, in the Finances group beside Transactions. Add the places your money sits: bank accounts, crypto wallets, cash such as a till or a safe, other accounts such as a mobile wallet, and POS terminals. Tabs works out each balance from what is recorded against it, starting from a starting balance if you give one, and shows the totals for each currency, money in and out for a period, and a chart over time. Press Move money to take cash to the bank or shift money between accounts. An account can be for every store or for chosen stores. A member who works in one store sees the accounts but not their balances.

Question 62

A payment was recorded wrongly. Can I correct it without voiding it?

Accepted Answer

Yes, if the payment was real but the amount or the account was wrong. Open the payment's menu on the order and choose Edit payment, change the amount or the account, say why, and save. The order's balance moves with it, Transactions gets a line taking the old figure back and one with the new, and the order's activity keeps the history. It works on orders, reseller orders and purchases. A payment taken through Paystack or on a Moniepoint terminal can't be edited, because its amount is what the gateway took; void it if it shouldn't stand. It needs the same permission as voiding.

Question 63

How many items can I return on an order?

Accepted Answer

Only what has been handed over. On a completed order that is everything on it. Before it is completed, it is only what has been fulfilled, less anything that already came back. Each line shows how many you can pick, and if nothing is left to return Tabs says so.

Question 64

Who gives the money back when a Paystack payment has to be returned?

Accepted Answer

Your shop does. A payment paid into your shop's own Paystack account is never refunded by Tabs, because Paystack would take it from Tabs's balance, not yours. The owner is told in the bell, and reminded each day until it is marked. Once the customer has the money, open the order, press Mark returned, say how it went back and add a note. That needs the permission to void or change payments. A dispute you lose is different: the money goes back to the customer, and under the Terms your business pays it back.

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