Settings covers two different things, and it helps to keep them apart. Your account is you: your name, your password, how you log in. Your business is the shop: its name, logo and subscription. One account can own several businesses.
Open Settings from the menu under your name.
Your profile
Under Profile you can change your photo, your first and last name and your phone number. Photos can be JPG, PNG or WebP, up to 2 MB.
Your photo and name are what colleagues see in chat and on the orders you serve, so it's worth setting them properly.
Changing your login email isn't supported yet.
Your password
Under Security, enter your current password and then the new one twice.
If you've forgotten your password, use Forgot password? on the login page. Tabs emails you a code, and you choose a new password.
Two-factor sign-in
A password can be guessed, seen over your shoulder, or reused from another site that was hacked. Two-factor sign-in means a password alone isn't enough to get in.
With it on, logging in asks for your password and then a 6-digit code from an authenticator app on your phone. The code changes every 30 seconds.
Turning it on
- Install an authenticator app, such as Google Authenticator or Microsoft Authenticator.
- In Tabs, go to Settings, then Security, and turn on two-factor sign-in.
- Scan the QR code with the app. If you can't scan it, type in the key shown under it.
- Enter the 6-digit code the app shows.
Recovery codes
When you turn it on, Tabs shows you ten recovery codes. Each one gets you in once, in place of a code from your app.
They're for the day you lose or change your phone. Save them somewhere safe and away from the phone itself: print them, or write them in a notebook you keep at home. Tabs shows them only once.
The Security page tells you how many you have left. When they're running low, get a new set. Making new codes cancels the old ones.
To turn two-factor sign-in off, you need a current code from your app.
If you log in with Google
Two-factor sign-in protects logging in with a password. If you only ever use Continue with Google, your Google account's own security is what protects you, so turn on two-step verification there.
Notifications
Under Notifications you can turn on chat notifications for the device you're using. See chat.
Separately, the bell at the top of Tabs shows invitations to join a business. You answer them right there.
Business settings
Under Businesses you'll see the businesses whose settings you can open. That's the ones you own, and any where your role allows editing the business.
Pick one to change:
- its name
- its phone number
- its currency
- its logo, in JPG, PNG or WebP up to 5 MB. A square image works best.
- its brand colour
The logo and colour appear on your printed receipts.
There's no address to edit here. Addresses belong to stores, and the one shown for the business is your primary store's.
Tabs warns you if you try to leave with unsaved changes.
Your plan and billing
Open a business's settings and go to Billing. It shows the plan you're on, what it includes, and where your subscription stands.
The plans
There are three: Starter, Growth and Pro. They differ in how much they allow, such as the number of people and products. Current prices and limits are on the pricing page.
Where your subscription stands
| What you see | What it means |
|---|---|
| Free trial | You're on the trial. The page shows the day it ends. |
| Paid up to a date | Your plan is paid for until that date. |
| Payment overdue | The paid period has ended. The page shows when access will stop. |
| Access stopped | The deadline has passed. Pay to restore access. |
Paying
Press the pay button on the Billing page. It opens Paystack in your browser, where you pay by card or bank transfer. One payment covers one month of your current plan.
When you come back to Tabs, the page waits for Paystack to confirm, then updates by itself. That usually takes a moment. If nothing has changed after a minute and you know you paid, press the button to check again.
If a payment is late
Tabs doesn't cut you off the moment a paid month ends. You get about three days during which everything keeps working, and the Billing page shows the exact time access will stop.
If that time passes without a payment, the selling side of Tabs stops working: products, orders and the rest. Billing and business settings stay open, so you can always get in and pay. Your data is not deleted. As soon as a payment is confirmed, everything comes back.
Changing plan
Every plan is listed on the Billing page with yours marked. Pick another and confirm.
- You can move up at any time.
- To move down, the business has to fit the smaller plan. If you have 8 members and the smaller plan allows 5, Tabs refuses and tells you why. Remove or reduce what's over the limit, then try again.
- Switching charges nothing at that moment. Your next payment is simply at the new plan's price, and the new limits apply straight away.
Payment history
Every payment started for the subscription is listed, newest first, with the date, the plan, the amount and the Paystack reference. A payment marked as not completed was started and didn't go through, or was abandoned.
Quote the reference if you ever need to ask about a payment.
Who can see billing
The owner, and anyone whose role allows editing the business. Everyone else sees a message saying their role can't see billing.
Deleting a business
Only the owner can delete a business. It's in the danger zone at the bottom of the business's settings, and you have to type the business's name to confirm.
Deleting removes the business and its records for you and your whole team. It can't be undone in the app. If you only want to stop using Tabs for a while, don't delete. Your data stays where it is.
Deleting your account
At the bottom of your Profile page. This removes your login, your profile and your photo, at once and for good.
Two things to know first:
- What you recorded stays with the business. Orders you served and stock you adjusted remain in that business's history.
- If you own a business other people work in, sort that out first. Tabs won't delete your account while that's the case, and tells you which businesses are in the way.
Tabs asks you to prove it's you before deleting: your password, or a code sent to your email if you log in with Google, and a two-factor code if you have that turned on.