When something in Tabs is broken, confusing or missing, tell us from inside the app. A report goes straight to the Tabs team, with the page you were on, so you don't have to explain where you were.
Anyone signed in to a business can report. No permission is needed.
Where to find it
Report an issue is in four places:
- The foot of the sidebar, under a rule, away from the pages. It's always in sight.
- The menu under your name (your avatar), at the top of the app.
- The command menu. Search for it like any page.
- An error screen. When a page trips over something, it says "Keeps happening?" with Report it.
Each one opens the Report an issue page and remembers the page you came from.
Writing a report
The page says: "Broken, confusing or missing: tell us here and it goes straight to the Tabs team."
| Field | What to enter |
|---|---|
| Topic | Required. A few words, up to 100 characters, such as "A receipt won't print". |
| What happened | Required. Up to 2,000 characters. What you were doing, what you expected, and what you saw instead. A count shows once you're near the end. |
| Screenshots (optional) | Up to 5 pictures, in JPEG, PNG or WebP, 5 MB each. Drop them on the box, choose them, or paste one. |
You can paste a screenshot anywhere on the page, not only in the box. A picture that's the wrong kind, too big or one too many is turned away, and Tabs names the file and says why.
Under Sent with it, the page shows what goes with the report: the Page you were on and the App, Desktop or Web, with its version.
Press Send report. Cancel takes you back without sending.
What makes a good report
The page keeps a note beside the form. A good report says:
- What you were doing
- What you expected
- What you saw instead
- And a screenshot, if you can
Taking a screenshot. On a Mac, press ⇧⌘4, then drag over what's wrong. On Windows, press Win Shift S, then drag over what's wrong. Then paste it straight onto the page. On a phone, take it with your phone's own buttons, then choose it.
A worked example
At the till, the receipt for order 1042 comes out blank. Open Report an issue from the foot of the sidebar. Topic: "A receipt won't print". What happened: "Pressed Print receipt on order 1042 after a cash sale. Expected the receipt. The print window opened with a blank page." Press Win Shift S, drag over the blank print window, and paste it onto the page. The page you came from is already filled in. Send it.
Once it's sent
The page says thank you: someone on the Tabs team reads every report, and if we need more from you, we'll get in touch. Report something else starts a new one. Back to where you were returns to the page you came from.
The business's Activity records it, such as: reported an issue: "A receipt won't print", with 1 picture.
If it won't send
| What Tabs says | What it means |
|---|---|
| Reporting isn't set up yet, so this couldn't be sent. Nothing is wrong with what you wrote. | Reports can't be taken here for now. Keep what you wrote and try later. |
| That's a lot of reports in a short while. Try again in a bit. | One person can send 5 reports an hour. |
| Tabs couldn't reach the server. Check your connection and send it again. | Your connection dropped. What you wrote is still on the page. |
| Give it a topic, or Say what happened | A required field is empty. |